Terms and Conditions
Copyright © 2007 Ready Rego® Pty Ltd ACN 604 790 909. All Rights Reserved. Powered by
Unit 7/15 Corporate Place, Hill Crest, QLD 4118, Australia | Call: (07) 3041 1197
Ready Rego® is committed to providing our members with the highest standard of customer service. We treat all feedback about our staff and performance as an opportunity to learn more about our "members" needs and to improve our service.
Ready Rego® is committed to resolving all member’s complaints quickly and fairly. We encourage you to speak to us about any concerns.
Our complaint handling process is designed to ensure that your concerns are treated seriously and that your complaint is addressed promptly and fairly.
To make it easy for you to provide us with your feedback we have 4 ways for you to contact us.
Call: (07) 3041 1197
Fax: 07 3041 1356
Send a letter: Ready Rego® Pty Ltd - Complaints
Unit 7/15 Corporate Place
Hill Crest, QLD 4118
For members with an impairment that presents difficulties in submitting written complaints, Ready Rego® welcomes these members, or their representative, to call (07) 3041 1197 to initiate the complaint investigation process. In these cases Ready Rego® will:
In many cases a complaint may be resolved at the initial point of contact or within 2 business days. However, in circumstances where your complaint requires further investigation, we will send you written acknowledgement of receipt of your complaint (or will provide verbal confirmation where necessary, as described above).
In order to manage complaints consistently, Ready Rego® will:
Our commitment to our members is genuine. Should you not be satisfied with the handling of your complaint please outline your concerns and comments and request your point of contact to escalate the issue to the next level within Ready Rego®.
This file was last modified: May 19, 2016.